Information Collected

Bellerose may collect personal information that you provide when using our website, placing an order, creating or using an account, contacting customer support, subscribing to email communications, or otherwise interacting with our store.

• Contact details, such as name, email address, billing address, and shipping address.
• Order details, such as purchased items, order number, transaction status, and delivery information.
• Account information, such as login details, saved preferences, and account activity if you create an account.
• Customer support information, such as messages, attachments, photos, or other details you send to us.
• Website usage information, such as pages viewed, device information, browser type, referring pages, and general interaction data.

How Information Is Used

Bellerose uses customer information to operate the store, provide customer support, complete purchases, and improve the shopping experience.

• To process, confirm, fulfill, and manage orders.
• To communicate about purchases, customer service requests, account activity, and important store updates.
• To review return, exchange, shipping, product, and account questions.
• To help prevent fraud, unauthorized activity, misuse, and technical issues.
• To improve website performance, product pages, customer experience, and store operations.
• To send email marketing communications when you subscribe or otherwise provide permission.

Order Processing

When you place an order with Bellerose, we use the information you provide to confirm your purchase, process your order, arrange fulfillment, communicate order updates, and provide customer support when needed.

Order information may be shared with service providers that help us operate the store, such as payment processing, order management, shipping, delivery, website hosting, customer support, and related business services.

Payment Information

Payments may be processed through PayPal, Stripe, and credit card payment services. Bellerose does not need to store your full credit card number to complete your purchase. Payment information is handled by the applicable payment processor according to its own security and privacy practices.

We may receive limited payment-related details, such as payment status, billing details, transaction identifiers, and fraud-prevention information, as needed to complete and manage your order.

Cookies and Analytics

Bellerose uses cookies and similar technologies to support website functionality, remember preferences, understand site performance, improve navigation, and help us review how customers use our store.

• Essential cookies help the website function properly, including cart and checkout features.
• Preference cookies may remember settings or browsing choices.
• Analytics tracking helps us understand website traffic, page performance, and shopping behavior in a general way.
• Marketing-related cookies may help measure the performance of promotional content when applicable.

You may be able to manage cookies through your browser settings. Blocking some cookies may affect website features or shopping functionality.

Email Marketing

If you subscribe to Bellerose email marketing, we may use your email address to send updates about products, promotions, store news, and related shopping content.

You can unsubscribe from marketing emails by using the unsubscribe link in an email or by contacting us at [email protected]. Service-related emails about orders, support, or account activity may still be sent when necessary.

Service Providers

Bellerose may share necessary information with trusted service providers that help us operate the store and provide services to customers. These providers may assist with payment processing, order fulfillment, shipping, website hosting, analytics, customer support, email delivery, security, and related store operations.

Service providers are expected to use customer information only as needed to provide services to Bellerose or as otherwise permitted by applicable requirements.

Data Security

Bellerose uses reasonable administrative, technical, and organizational measures designed to help protect customer information against unauthorized access, loss, misuse, alteration, or disclosure.

No website, online store, or method of electronic storage is completely secure. Customers should also protect their account login details and contact us if they believe their account or order information has been misused.

Data Retention

Bellerose keeps customer information for as long as needed to provide services, process orders, maintain business records, resolve disputes, prevent fraud, comply with applicable obligations, and support legitimate store operations.

When information is no longer needed, we may delete, anonymize, or securely retain it as appropriate for our store operations and recordkeeping needs.

Customer Privacy Rights

Depending on where you live, you may have rights related to your personal information. These may include the right to request access, correction, deletion, restriction, objection, portability, or withdrawal of consent where applicable.

To make a privacy request, contact Bellerose at [email protected]. We may need to verify your identity before completing certain requests.

Children’s Privacy

The Bellerose website is not intended for children. We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us so we can review the request.

International Users

If you access the Bellerose website from outside the country where our store operations or service providers are located, your information may be processed in a different location than where you live.

By using the website or placing an order, you understand that information may be transferred, processed, and stored as needed to provide our services and operate the store.

Policy Updates

Bellerose may update this Privacy Policy from time to time to reflect changes in our website, store operations, services, or privacy practices. The updated version will be posted on this page with a revised “Last updated” date.

Contact Information

If you have questions about this Privacy Policy, your personal information, email preferences, or a privacy request, please contact Bellerose at [email protected].