Return Eligibility

To qualify for a return, your item must meet the return conditions listed below. Items that do not meet these conditions may not be accepted.

• The return request must be made within 30 days of delivery.
• The item must be unused, unworn, unwashed, and in its original condition.
• All original tags, packaging, accessories, and product components should be included when applicable.
• The item must not show signs of wear, damage, stains, fragrance, alteration, or improper handling.
• Proof of purchase or order information may be required to review your request.

Non-Returnable Items

Some items may not be eligible for return. This may include:

• Items that have been worn, washed, used, altered, or damaged after delivery.
• Items returned without original tags, packaging, or required accessories when applicable.
• Items marked as final sale or non-returnable at the time of purchase, if applicable.
• Gift cards or store credit, if applicable.
• Any item sent back without first contacting customer service for return instructions.

How to Start a Return

Customers must contact our customer service team before sending any return. Please do not send items back without receiving return instructions and return details first.

1. Email [email protected] with your order number and the item you would like to return.
2. Include the reason for your return and any photos if the item is damaged, incorrect, or has a product issue.
3. Wait for our customer service team to review your request and provide the correct return instructions and return details.
4. Pack the item securely with all required tags, packaging, and accessories included when applicable.
5. Send the return only after you have received the return instructions from customer service.

Return Shipping Cost

Bellerose offers 30 Days Free Returns for eligible return requests. To make sure your return is handled correctly, please contact customer service first and follow the return instructions provided by our team.

We do not display a fixed return address on this page. The correct return details will be provided after your return request has been reviewed.

Refund Process

Once your returned item is received and inspected, we will review whether it meets the return conditions. If the return is approved, your refund will be processed within 3–15 days after the returned item is received and inspected.

Refund timing may vary depending on your payment provider or bank. Original payment method details may be used to process the refund where applicable.

Exchanges

If you would like to exchange an item, please contact our customer service team before sending anything back. Exchange availability may depend on item condition, product availability, size, color, and other order details.

If an exchange is not available, our team will guide you through the return process for eligible items.

Damaged or Wrong Items

If you receive a damaged item, incorrect item, or an item with a product issue, please contact us as soon as possible at [email protected].

• Include your order number.
• Describe the issue clearly.
• Attach photos of the item, packaging, label, or issue if available.
• Do not send the item back until our team provides return instructions.

Final Sale Rules

Items marked as final sale or non-returnable at the time of purchase, if applicable, may not qualify for return, refund, or exchange unless there is a confirmed issue with the item.

Contact Information

For return questions, exchange requests, damaged or wrong item issues, or refund updates, please contact Bellerose customer service at [email protected].